Privacy & Terms
Privacy Policy
At Koi No Yokan - A Guide to Japan, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and interact with our services.
We may collect the following types of information:
Personal Information - When you make a purchase or contact us through our website, we may collect personal information such as your name, email address, shipping address, and payment details.
Usage Information - We gather information about your interactions with our website, including your IP address, browser type, pages visited, and the time and date of your visits.
Cookies - We use cookies and similar tracking technologies to enhance your browsing experience and collect data about how you use our site.
We use your information for the following purposes:
Order Processing - To fulfil your orders, including processing payments, shipping, and handling returns.
Customer Support - To respond to your inquiries and provide customer support.
Improvements - To analyse usage patterns and make improvements to our website and services.
Communication - To send you updates about your orders. When you opt in for marketing communications, we send updates such as newsletters, and other relevant information. You can opt out anytime.
Data Security - We take data security seriously and implement measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Disclosure to third parties - We do not sell, trade, or rent your personal information to third parties.
Your choices - You have the right to access, correct, or delete your personal information. You may also choose to disable cookies in your browser settings, although this may affect your experience on our website.
Changes to this privacy policy - We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
Contact us - If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us through our contact page.
By using our website, you agree to the terms outlined in this Privacy Policy.
Last Updated: October 1st, 2023
Terms & Conditions
By using our website and purchasing our products, you agree to comply with the following terms and conditions:
Orders - All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order for any reason, including product unavailability
Pricing - Prices for our Japanese travel guides are listed in the currency displayed on our website. Prices may be subject to change without notice
Payment - We accept payments through the payment methods specified on our website. Payments are processed securely, and your information will be handled in accordance with our Privacy Policy.
Shipping - We aim to deliver your guide as quickly as possible. Shipping times and rates will be displayed during the checkout process. Please note that international orders may be subject to customs duties and taxes, which are always the responsibility of the customer.
Returns - If you wish to return a product due to a fault, please contact us through our contact page within 14 days of receiving the item. For more information, refer to our FAQ page.
Privacy - We respect your privacy and handle your personal information in accordance with our Privacy Policy.
Intellectual property - All content on our website, including text, images, and graphics, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without our permission.
Feedback - We welcome your feedback and suggestions. Any feedback provided by you may be used to improve our products and services.
Termination - We reserve the right to terminate or suspend your access to our website and services at our discretion, without notice, for any violation of these terms and conditions.
Governing law - These terms and conditions are governed by and construed in accordance with the laws of Dutch government.
By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us through our contact page.
Thank you for choosing
Koi No Yokan - A Guide to Japan.
Enjoy your journey through Japan!